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The Agency
The Agency is experiencing rapid growth and as such, there is an opportunity to become part of the ongoing success story of this award winning, independent agency.
They are a solutions business with award-winning expertise and talent across Technology, Media, Creative and Training. We deliver capabilities flexed to their clients need, ranging from consultancy to managed services.
They are Google Premier Partners, Microsoft Advertising Partners, Facebook Marketing Partners, and are recommended by The Drum. Their clients work in retail, property, food & drink, health, charity, finance, sport, leisure & tourism. But what really sets them apart is their people, their values and their willingness to go further to get results.
Growth Marketing is their goal; with an on-going pursuit of value and driven by their commercial mindset, they aim for strategic and commercial alignment with their clients, unlocking even greater outcomes and long-term value creation from their marketing.
The Role
- An experienced Account Manager with a strong digital understanding and experience working with pharmaceutical clients is desirable but not essential.
- Assist Client Experience Director with the planning, buying and administration of first-class media campaigns for a brand-new client win.
- The role involves planning and implementing media bookings, researching media opportunities, liaising with clients, creative agencies and internal specialists, to devise, implement and report on the impact of media activity.
Communication
- Skilled telephone communicator with both clients and suppliers alike.
- Calmly fields client enquiries of all kinds, and prioritises verbal over written communication - e.g. would routinely follow up client email contact by phone to follow up on contact updates sent to clients in order to progress actions quicker.
Role Management
- Attends client meetings where appropriate. These will either be by video call or in person when appropriate or necessary to do so.
- Demonstrates a proactive approach to day-to-day account management.
- Has sufficient confidence and ability to run a meeting without the presence of a Client Director.
- Behaves professionally at all times with both colleagues and external stakeholders.
Commercial acumen
- Is confident in negotiating rates with media suppliers, taking existing trading rates and regional factors into account.
- Secures compensation when appropriate and is able to challenge and negotiate additional charges/ fees.
Leadership & Initiative
- Assists execs and trainees with entry-level Advantage (booking system) tasks where required.
- Assists in the development of junior colleagues' soft skills through learning recommendations such as suppliers, LinkedIn Learning, Space Academy etc. Looks for opportunities to proactively support senior management without waiting for guidance e.g. preparation for client meetings, briefing reports, liaising with client contacts on outstanding actions.
Strategic Excellence
- Has knowledge of multiple media suppliers by channel, especially medical publishers. Knowledge of more sophisticated channel planning and strategy – i.e. broadcast, A/B testing - and has a sound understanding of interpreting campaign results.
- Able to independently construct persuasive media plans/ appraisals - demonstrating integrated thinking and planning from start to finish.
Company details
- Hours 9 - 5.30 with 1-hour lunch
- Company pension scheme up to 4% matched by the company
- 22 days annual leave rising to 25 (an extra day per full year worked up to max of 25 days)
- Flexible start/finish times – 37.5 hour week
- Ability to wfh 2 days a week after passing probation
- An extra couple of days holiday in between Xmas and New Year if workloads allow
- The opportunity to become a key player in a growing team.
- Discretionary bonus scheme
- Relaxed environment
- Summer and Christmas parties
The agency is committed to promoting a workplace that actively embraces diversity and a work environment that is inclusive and free from discrimination and harassment.
?This role is a fantastic opportunity to step up and broaden your experience and skills on a number of different and challenging, but ultimately rewarding accounts.
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