This is an excellent opportunity to join a leading international iGaming and online entertainment business as a Customer Service Representative.
You will be responsible for assisting customers with queries, resolving issues and delivering a high-quality customer experience across multiple communication channels.
Previous customer service experience is welcomed but not essential, as comprehensive in-house training is provided.
Key Responsibilities
Provide professional customer support via live chat, email and phone
Communicate effectively with customers in the required language
Deliver accurate, high-quality support with strong attention to detail
Resolve customer queries and complaints efficiently, aiming for first-contact resolution
Investigate player concerns and identify the most appropriate solution
Escalate complex queries when required
Follow up with customers to ensure issues are resolved
Promote and support a Safer Gaming approach
Maintain up-to-date knowledge of procedures, regulations and licensing requirements
Handle sensitive personal and financial information responsibly
Participate in onboarding and training programmes
Contribute to team targets and overall customer service performance
Go above and beyond to provide an excellent customer experience
Requirements
Fluent English
Strong written and verbal communication skills
Excellent customer service and active listening skills
Customer-focused approach with the ability to communicate with a wide range of people
Comfortable working on computers with good typing skills
Ability to remain calm and professional under pressure
Willingness and ability to work shifts
Strong attention to detail and accuracy
Responsible, accountable and conscientious approach
High level of trustworthiness when handling personal and financial information
Advantageous Experience
Previous customer service, customer support or contact centre experience
Experience within iGaming, online gaming, casino, betting or another digital customer service environment
Experience supporting customers through live chat, email or telephone
Previous customer service experience is not essential, as full training will be provided.
Any candidates with igaming experience or previous customer experience may be considered for a Senior position.
Benefits
Excellent working environment
Attractive salary package
Monthly incentive bonus
Monetary vouchers for birthdays and special occasions
Fully equipped kitchen and in-house entertainment space
Option to enrol in medical insurance
Possibility to enrol in pension scheme
Monthly lunches, corporate gatherings, competitions and other company activities
Intercompany football team
Daily snacks
Casual dress code
Opportunity for professional development within one of the world’s largest iGaming organisations
Apply Now
If you are a strong communicator who enjoys helping people and delivering excellent customer service, we would love to hear from you.
Whether you already have customer service experience or are looking to start your career in iGaming customer support, click Apply Now to submit your CV.